VOLUNTEER

"The heart of a volunteer is not measured in size, but by depth of the commitment to make a difference in the lives of others." - DeAnn Hollis

Fill out a volunteer application HERE!




Who volunteers?

- Airport Aficionados
- Travel Enthusiasts
- Retirees
- Community Volunteers
- People like you!

What do Travelers Aid Volunteers do?
- WELCOME visitors and passengers with friendly and courteous service.
- CONNECT passengers and serve as information resource specialists equipped to assist guests with wayfinding, flight status, baggage claim, gate locations, ground transporation, lost and found as well as providing directions for regional visitors to conventions, local events and area attractions.

- ANSWER questions about Ontario International Airport and give directions and flight information.
- SERVE a weekly 4 hour shift between 9 A.M. & 9 P.M.

More Background
We currently have 80 dedicated volunteers who have made Travelers Aid of the Inland Empire one of the most respected public service organizations in the Inland Empire. Volunteers are the heart of Travelers Aid's work at Ontario International Airport. The "job" is rewarding and always interesting. Our volunteers, who enjoy traveling themselves and come from diverse backgrounds, find that providing "A Helping Hand Along the Way" is a great way to give back. Each volunteer serves once a week for four hours answering questions at the terminal desk and assisting passengers with information to make their travels go a little smoother. Volunteers are able to practice creative problem solving via communication and technology skills. Volunteers should be able to work well with a variety of people and personalities, willing to assist others, effective communicators, reliable, committed and able to remain calm under pressure.

There is an application and interview process. Upon acceptance into the program, you will receive an orientation tour, training, uniform vest, name tag, and be able to participate in fun volunteer recognition functions and service awards throughout the year.  Two mandatory training sessions per year are required. If you are interested in joining this distinguished group of people and becoming a Travelers Aid Volunteer, we welcome your call at the office for more information: (909) 544-5378.